Terms of Service

1. Who we are and what these terms cover

Lexora is software for language-service providers to manage translation projects, linguists, quotes, invoices and a portal for their clients. It is provided by [Company legal name], [address] ("Lexora", "we", "us").

These terms are an agreement between Lexora and the company that creates a Lexora account (the "Customer", "you"). The person who signs up confirms they are authorised to accept these terms for that company. Lexora is for business use only.

2. Accounts and users

You decide who in your company gets access and what role they have, and you can also give access to your linguists and your clients. You are responsible for everything done under your account, for keeping passwords private, and for removing access when someone should no longer have it. Tell us straight away at tlclabtraining@gmail.com if you believe your account has been used without permission.

3. Free trial

New accounts start with a free trial (currently 30 days). When a trial ends without a paid plan, the account becomes read-only: you can still view and download your data, but you can't create new jobs or quotes. We may change or end trial offers at any time, but not for a trial already under way.

4. Plans, fees and payment

Paid plans, prices and billing periods are shown when you subscribe. Fees are billed in advance, are non-refundable except where the law requires otherwise, and exclude taxes, which you pay. If a payment is overdue we may make the account read-only, and after [30] days' notice suspend it. We will give at least [30] days' notice of a price change, and it applies from your next billing period.

5. Your data

"Customer Data" means everything you and your users put into Lexora — jobs, files, translations, translation memories, glossaries, customer, linguist and client details, quotes and invoices. You own your Customer Data. You give us permission to host, copy, process and display it only as needed to provide, secure and support Lexora for you.

Each company's data is kept separate from every other company's. We do not sell your Customer Data, use it to advertise, or use your files, translations or translation memories to train machine-translation or AI models.

You are responsible for having the right to upload your Customer Data, including any personal data of your clients, linguists and their documents, and for telling those people how their data is used. Where we process personal data for you, we do so as your processor under our Privacy Policy and, on request, a data processing agreement.

6. Getting your data out

Administrators can download their company's data at any time from Settings. After your account is closed we keep your data for [30] days so you can export it, then delete it from our live systems; backups are deleted on their normal cycle within [35] further days, unless the law requires us to keep something longer.

7. Connections to other services

You can choose to connect services such as Smartcat or QuickBooks Online. When you do, you authorise Lexora to exchange data with them on your behalf. Those services are provided by third parties under their own terms, and we are not responsible for them.

8. Acceptable use

You agree not to:

• break the law, or upload content you don't have the right to use;
• try to reach another company's data, test or bypass Lexora's security, or overload the service;
• upload malware, or use Lexora to send spam;
• copy, resell or reverse-engineer Lexora, or use it to build a competing product.

9. Availability, support and changes

We work to keep Lexora available and secure, back up data regularly, and provide support by email at tlclabtraining@gmail.com. There may be planned maintenance and occasional interruptions. We improve Lexora over time; if we remove a major feature you rely on, we will tell you in advance.

10. Confidentiality and security

Each party will keep the other's non-public information confidential and use it only for this agreement. We use industry-standard measures to protect Customer Data, including encryption in transit, per-company access controls, encrypted storage of connection keys and an audit history of changes. We will notify you without undue delay if we become aware of a security incident affecting your Customer Data.

11. Warranties and liability

Lexora is provided "as is". Apart from what these terms say expressly, we don't make other promises, including that Lexora will be error-free or meet every need. Translation quality, deadlines and the services you provide to your own clients are your responsibility.

To the extent the law allows, neither party is liable for indirect or consequential losses, lost profits or lost data, and each party's total liability under these terms is limited to the fees you paid in the [12] months before the claim. These limits don't apply to your payment obligations, a breach of confidentiality, or liability that can't be limited by law.

12. Ending the agreement

You can close your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, after notice where reasonable. Sections that by their nature should continue (such as data, confidentiality and liability) continue after the agreement ends.

13. General

These terms are governed by the laws of [State], USA, and disputes go to the courts of [County, State]. We may update these terms; we will tell administrators by email or in the app at least [30] days before a material change takes effect. Questions: tlclabtraining@gmail.com.