Privacy Policy

1. Who this covers

This policy explains how [Company legal name] ("Lexora") handles personal data in the Lexora software. There are two different situations:

• Account information about the people at companies that subscribe to Lexora (names, work emails, roles, sign-in details, billing contact). For this, Lexora decides how the data is used.
• Customer Data that subscribing companies put into Lexora — about their clients, client contacts, linguists, and the content of documents and translations. For this, the subscribing company decides how it is used and Lexora processes it on their instructions. If you are a client or linguist of a company using Lexora, please contact that company about your data; we will help them respond.

2. What we collect

• Account details: name, work email, company, role, and your preferences (such as light or dark mode).
• Sign-in and security data: when you sign in, the browser and IP address used, and an audit history of changes made in Lexora.
• Customer Data entered or uploaded by subscribing companies and their users.
• Billing details for paid plans, handled by our payment processor — we don't store full card numbers.
• Support messages you send us.

3. How we use it

We don't sell personal data, don't use Customer Data for advertising, and don't use documents, translations or translation memories to train machine-translation or AI models.

• to provide Lexora, including sign-in, sending the emails you ask Lexora to send (quotes, deliveries, reminders, invoices) and running the connections you switch on;
• to keep Lexora secure, prevent abuse and fix problems;
• to bill subscriptions and provide support;
• to tell administrators about important changes to Lexora or their account.

4. Who we share it with

We use a small number of service providers ("subprocessors") to run Lexora, under contracts that require them to protect the data:

• Supabase — database, file storage and sign-in (data hosted in the United States);
• Netlify — web hosting;
• Resend — sending email;
• [Payment processor] — subscription billing;
• Services a subscribing company chooses to connect, such as Smartcat or QuickBooks Online — only that company's data, and only once they connect it.

5. Where data is kept and how it is protected

Lexora's data is stored in the United States. Each company's data is separated from every other company's at the database level. Data is encrypted in transit; keys for connected services are encrypted before they are stored; files are kept in private storage and downloaded through short-lived links; and changes are recorded in an audit history.

6. How long we keep it

We keep account and Customer Data while the subscription is active. After an account is closed we keep it for [30] days so the company can export it, then delete it, with backups removed on their normal cycle. Some billing records are kept longer where the law requires.

7. Your choices and rights

Depending on where you live, you may have the right to see, correct, delete or receive a copy of your personal data, or to object to some uses. Users can update their own details in Lexora. For anything else email tlclabtraining@gmail.com. If your data is Customer Data of a company using Lexora, we will pass your request to that company.

8. Cookies

Lexora uses only the cookies needed to keep you signed in and to remember your settings. We don't use advertising or tracking cookies.

9. Children

Lexora is a business service and is not intended for children.

10. Changes and contact

We will post changes here and tell administrators about material changes in advance. Questions or requests: tlclabtraining@gmail.com, [Company legal name], [address].